COQ or the Cost of Quality is a structured methodology that helps good organizations to determine expenditure covering activities that prevent poor quality.
Integrated into well built ISO 9001 quality management systems, COQ methodology also covers appraisal costs for product and service quality and costs covering internal and external failures. COQ information assists organizations identify potential cost savings through targeted continual improvement activities .
The main COQ categories are as follows:
- Cost of poor quality (COPQ)
- Appraisal costs
- Internal failure costs
- External failure costs
- Prevention costs
DAT Performance strongly advocate the routine collation of failure costs as part of the QMS, EMS or OH&S system builds using ProActive ISO compliance software.
For more information relating to how COQ might form part of your QMS click our ISO 9001 consultancy link.